Booking Fees (deposits) – All bookings require a certain amount to be paid upfront to secure the appointment. This payment goes towards the treatment total and is deducted from the remaining balance at your appointment. The only exception for a refund is if an allergic reaction occurs (see patch testing policy).
Rescheduling – You can reschedule up to 72 hours before your appointment, no charges will apply and your booking fee will be transferred. Rescheduling within 72 hours of your appointing will result in you having to pay a new booking fee.
Cancellations & No-Shows – Cancelling your appointment at any time will result in you losing your booking fee. Cancelling within 48 hours of your appointment, you will be charged 50% of the treatment total. Cancelling within 24 hours of your appointment, you will be charged in full. Failure to pay any monies owed, the no-show policy will be enforced. If you fail to attend your appointment without prior notice (no-shows) you will be charged in full and if the balance is not settled, future bookings will not be confirmed.
Patch Testing & Allergic Reactions – Patch tests are compulsory for all permanent makeup and tint/perming treatments. You will be turned away if you have not had a patch test and will be asked to pay in full for your treatment. Permanent makeup treatments require a consolation at least 48 hours before treatment and all other beauty treatments require a patch test at least 4 hours before treatment. If you think you are having an allergic reaction, photographic evidence must be provided immediately when reaction shows, delaying informing us will result in you losing your deposit.